Refund policy

Return & Refund Policy

Here at Terrell Arts Co, we strive to make your purchase process a clean and flawless one! However, we do understand that things can happen! Take a second to read the Return & Refund Policy we have in place.

1. All Sales Are Final

Due to the nature of Jewelry and Original Art, these specific products' sales are final. We do not offer refunds, returns, or exchanges on any items once the purchase has been completed. Our original pieces are unique and one-of-a-kind which means we cannot duplicate these products.

When it comes to Prints, Postcards, and Stationary products, see exceptions below.

2. Exceptions

Refunds or exchanges will only be considered under the following circumstances:

• The item arrives damaged or defective due to a manufacturing issue.
• You receive the wrong item due to an error on our part.

In such cases, you must notify us within 3 days of receiving your order and provide clear photos of the issue. We will assess the situation and determine the appropriate course of action.

3. Custom & Personalized Orders

Custom-made or personalized orders (including engraved, resized, or specially designed pieces) cannot be returned. Deposits for custom and personalized orders will not be refunded under any circumstances.

4. Care & Responsibility

We are not responsible for damage caused by improper care, accidental damage, normal wear and tear, or modifications made by third parties. Care instructions are provided in your order and online here.

By completing your purchase, you acknowledge and agree to this Refund Policy. If you have any questions, please contact us at taco@terrellartsco.com before making a purchase.